Privacy policy

Last updated: [insert date of update]

This Privacy Policy describes how Moodsy (“we”, “us”, “our”) collects, uses, and discloses your personal information when you visit or make a purchase from MOODSY-SHOP.COM (the “Site”), or otherwise interact with us.

By using the Site or our services (the “Services”), you agree to the practices outlined below. If you do not agree, please do not use the Site.

1. Personal Information We Collect

We collect personal information in the following ways:

a. Information You Provide Directly

  • Contact info: Name, email, phone number, shipping & billing address

  • Order details: Items purchased, order amount, payment confirmation

  • Account info: Username, password, account preferences (if applicable)

  • Customer support: Information you share with us in inquiries or returns

b. Information We Collect Automatically

When you browse the Site, we collect data like:

  • IP address, browser/device type, language, time zone

  • Pages visited, time spent, referring URLs

  • Usage patterns via cookies or similar technologies

See our Cookie Policy for more.

c. Information from Third Parties

We may receive information from:

  • Shopify – our e-commerce platform provider

  • Payment processors – to complete transactions

  • Marketing or ad platforms – to personalize offers and ads

2. How We Use Your Information

We use your information to:

  • Fulfill orders and deliver products

  • Provide customer support

  • Process payments and returns

  • Send service-related messages (order status, account updates)

  • Offer personalized promotions and product recommendations

  • Prevent fraud and improve the security of the Site

  • Analyze usage trends to improve our Services

3. Sharing Your Information

We may share your information with:

  • Service providers (Shopify, payment processors, fulfillment services)

  • Marketing and advertising partners (only if you opt in)

  • Legal or regulatory authorities (when required by law)

  • Business partners (in case of a merger, sale, or restructure)

We do not sell or rent your personal data.

4. Your Rights

Depending on your jurisdiction (e.g. Canada under PIPEDA), you may have the right to:

  • Access or correct your personal information

  • Request deletion of your data

  • Withdraw your consent

  • File a complaint with a privacy regulator

To exercise these rights, contact us at: moodsy.contact@gmail.com

We may request additional verification before responding.

5. Data Retention

We keep your information only as long as needed to:

  • Provide the Services

  • Comply with legal obligations

  • Resolve disputes and enforce policies

6. Security

We use industry-standard practices to protect your data, but no system is 100% secure. Avoid sending sensitive info via unsecured methods.

7. Cookies

We use cookies to enhance your experience. You can control or block cookies via your browser settings, but this may affect some Site functionality.

8. Children’s Privacy

Our Services are not intended for individuals under 16. If we learn we have collected data from a child, we will delete it promptly.

9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices. Always review their policies before engaging.

10. International Users

If you are accessing our Site from outside Canada (e.g., Europe), note that your data may be stored or processed in countries with different data protection laws.

We use recognized safeguards such as Standard Contractual Clauses when transferring data internationally.

Contact Us

For questions about this Privacy Policy or your data, please contact:

Moodsy
moodsy.contact@gmail.com